As a web application, JOpenIT needs to be installed on a web server, but once installed anyone can access it through a web browser such as Mozilla Firefox or Microsoft Internet Explorer.
We will develop this JOpenIT to help track issues and equipment with various components at a client site. When the client was shown what we already could do, it began the transformation from a purely IT Department internal tool to something that could also function as a basic intranet site (with general announcements or policies that could be posted for all to see).
This application makes the organization to efficiently manage their resources using the following features.
• Computers Inventory
• Software Installations & License tracking
• Peripheral Inventory (Printers, Scanners, Network Equipment, etc.)
• Employees Directory
• Out of Office tracking
• Simple Reports
• Policies and Policy Signing
• News Articles
• Support Issue Tracking
• Knowledge Base Articles
• Group (Role) based permissions
• Campuses, Departments, Categories, and other misc. info
JOpenIT is split up into a number of different Sections. Sections are different areas of JOpenIT like the Employees pages or the News section. Your system administrator controls who has access to various sections. The Support section handles issue reporting and tracking and is mainly used by IT department members. This section handles support requests, issue tracking, and problem resolution. quickly applicable